FAQ

Frequently Asked Questions

Where do you ship?

We currently ship to Germany and Austria. Available destinations are confirmed during checkout.

How long does delivery take?

Orders are normally processed in 1–2 business days. Standard transit normally takes 5–10 business days after dispatch.

How much is shipping?

Standard shipping is free for eligible orders in Germany and Austria. Any optional charge is shown before payment.

Can I return an order?

Yes. We offer a 30-day voluntary return period, in addition to mandatory consumer rights. See our Refund Policy for conditions and instructions.

How do I track my order?

After dispatch, we normally provide the carrier, tracking number and tracking link by email.

How can I contact customer service?

Email IsabelErrami511@gmail.com or call +45 52 73 91 46. Please include your order number when relevant.

Who operates this store?

pxilt is operated by CA Investment ApS, CVR 41748834, Frederik d. II's Allé 237, Skanderborg Bakker, 8660 Skanderborg, Denmark.