Shipping policy

# Germany

# Shipping Policy
**Last updated: 2026-08-27**

## 1. Order Processing
Orders are normally processed within **1–2 business days**, Monday through Friday, excluding public holidays. Processing is separate from transit time. Orders placed after the daily carrier cut-off begin processing on the next business day.

## 2. Destinations
We ship throughout Germany. Available destinations are displayed before checkout; orders cannot be placed for an unavailable destination.

## 3. Estimated Transit Time
Standard shipping transit is normally **5–10 business days** after dispatch. Estimated total delivery time is **6–12 business days**, combining processing and transit. Estimates are not guaranteed appointments unless expressly agreed.

## 4. Shipping Costs
Standard shipping is **free** for eligible orders in Germany. Any optional express, premium or special-handling charge is displayed before payment and applies only when selected. We do not add undisclosed shipping or handling charges after purchase.

## 5. Confirmation and Tracking
Customers receive an order confirmation. After dispatch, we normally provide the carrier, tracking number and tracking link. Tracking may require 24–72 hours to become active.

## 6. Incorrect Address
Customers must provide an accurate address and contact us immediately about errors.

## 7. Failed Delivery
Uncollected, refused or incorrectly addressed parcels may be returned. Lawful reshipping costs may apply.

## 8. Delays
Carrier disruption, customs, weather, holidays and exceptional demand may affect estimates. Mandatory late-delivery rights remain unaffected.

## 9. Lost Packages
Customers should check tracking, the delivery address, household members, neighbours and collection points before reporting a missing parcel. We investigate with the carrier and provide a replacement at no extra cost or a refund to the original payment method when loss is confirmed.

## 10. Damaged Packages
Report damage promptly with the order number, outer-packaging photos, shipping-label photos and product photos. Retain the item and packaging until instructions are provided. Confirmed damage receives a replacement, prepaid return or refund as appropriate.

## 11. Customs and Taxes
Applicable mandatory charges are disclosed as required before purchase.

## 12. Multiple Shipments
Orders may be divided without extra charges caused solely by our decision to split shipment.

## 13. Risk
Risk transfers only at the time required by applicable consumer law.

## 14. Returns
Shipping-related returns follow our Refund and Return Policy. Approved returns receive a prepaid label and the customer is not charged approved return shipping.

## 15. Contact
Contact customer service by email at IsabelErrami511@gmail.com or by phone at +45 52 73 91 46.

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# Austria

# Shipping Policy
**Last updated: 2026-08-27**

## 1. Order Processing
Orders are normally processed within **1–2 business days**, Monday through Friday, excluding public holidays. Processing is separate from transit time. Orders placed after the daily carrier cut-off begin processing on the next business day.

## 2. Destinations
We ship throughout Austria. Available destinations are displayed before checkout; orders cannot be placed for an unavailable destination.

## 3. Estimated Transit Time
Standard shipping transit is normally **5–10 business days** after dispatch. Estimated total delivery time is **6–12 business days**, combining processing and transit. Estimates are not guaranteed appointments unless expressly agreed.

## 4. Shipping Costs
Standard shipping is **free** for eligible orders in Austria. Any optional express, premium or special-handling charge is displayed before payment and applies only when selected. We do not add undisclosed shipping or handling charges after purchase.

## 5. Confirmation and Tracking
Customers receive an order confirmation. After dispatch, we normally provide the carrier, tracking number and tracking link. Tracking may require 24–72 hours to become active.

## 6. Incorrect Address
Customers must provide an accurate address and contact us immediately about errors.

## 7. Failed Delivery
Uncollected, refused or incorrectly addressed parcels may be returned. Lawful reshipping costs may apply.

## 8. Delays
Carrier disruption, customs, weather, holidays and exceptional demand may affect estimates. Mandatory late-delivery rights remain unaffected.

## 9. Lost Packages
Customers should check tracking, the delivery address, household members, neighbours and collection points before reporting a missing parcel. We investigate with the carrier and provide a replacement at no extra cost or a refund to the original payment method when loss is confirmed.

## 10. Damaged Packages
Report damage promptly with the order number, outer-packaging photos, shipping-label photos and product photos. Retain the item and packaging until instructions are provided. Confirmed damage receives a replacement, prepaid return or refund as appropriate.

## 11. Customs and Taxes
Applicable mandatory charges are disclosed as required before purchase.

## 12. Multiple Shipments
Orders may be divided without extra charges caused solely by our decision to split shipment.

## 13. Risk
Risk transfers only at the time required by applicable consumer law.

## 14. Returns
Shipping-related returns follow our Refund and Return Policy. Approved returns receive a prepaid label and the customer is not charged approved return shipping.

## 15. Contact
Contact customer service by email at IsabelErrami511@gmail.com or by phone at +45 52 73 91 46.