Refund policy

Return & Refund Policy

Last updated: August 27, 2026

We want you to feel confident when shopping with us. This Return & Refund Policy explains your rights, our return procedure, refund processing, and your statutory right of withdrawal where applicable.

1. Company Information

This online store is operated by:

Company: CA Investment ApS
CVR Number: 41748834
Registered Address: Frederik d. II's Allé 237, Skanderborg Bakker, 8660 Skanderborg, Denmark

Customer Service Email: IsabelErrami511@gmail.com
Customer Service Phone: +45 52 73 91 46

Please contact our customer service team before returning any product. Products sent without prior return authorization may not be accepted.

2. 30-Day Return Policy

We offer a 30-day voluntary return period from the date you receive your order.

To qualify for a return:

  • The return request must be submitted within 30 days after delivery.

  • The product should be in its original condition and must not show damage caused by improper use.

  • All accessories, manuals, components, and other items originally included with the product should be returned.

  • Where reasonably possible, the product should be returned in its original packaging.

  • Proof of purchase or your order number must be provided.

You may inspect the product as reasonably necessary to determine its nature, characteristics, and functionality. If the product has been used beyond what is necessary for such inspection, we may reduce the refund to reflect any loss in value where permitted by applicable law.

3. EU/EEA Right of Withdrawal

If you are a consumer located in the European Union or European Economic Area and applicable consumer law provides a statutory right of withdrawal, you generally have the right to withdraw from an eligible distance purchase within 14 days without giving a reason.

The withdrawal period normally expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, contact us with a clear statement of your decision to withdraw from the purchase:

Email: IsabelErrami511@gmail.com
Phone: +45 52 73 91 46

You may provide your name, order number, order date, products concerned, and the date on which you wish to withdraw.

It is sufficient to send your withdrawal notification before the applicable withdrawal period expires.

Our voluntary 30-day return policy does not limit any mandatory statutory consumer rights you may have.

4. How to Request a Return

To start a return:

  1. Contact us at IsabelErrami511@gmail.com.

  2. Provide your order number and the product you wish to return.

  3. Briefly state the reason for the return where applicable.

  4. If the product is damaged, defective, or incorrect, attach clear photographs or other relevant information.

  5. Wait for our customer service team to provide return instructions and, where applicable, the designated return address.

  6. Package the product securely and send it according to the return instructions.

Do not send products to our registered company address unless our customer service team specifically confirms that address as the return destination.

5. Return Shipping Costs

For ordinary voluntary returns or returns caused by a change of mind, the customer may be responsible for the direct cost of return shipping unless otherwise required by applicable consumer law.

If the product is confirmed to be defective, damaged upon arrival, or materially different from what was ordered, we will provide an appropriate solution and will cover reasonable return costs where required.

We recommend using a trackable shipping method when returning goods. Please retain your shipping receipt and tracking information until the return has been completed.

6. Damaged, Defective or Incorrect Products

Please inspect your order as soon as possible after delivery.

If you receive an item that is:

  • Damaged during delivery

  • Defective

  • Incorrect

  • Missing important components

  • Materially different from the item ordered

contact us at IsabelErrami511@gmail.com as soon as reasonably possible.

Please include your order number and clear photographs or videos showing the issue when relevant.

After reviewing the claim, we may offer an appropriate remedy such as replacement, repair, refund, or another solution in accordance with applicable law.

7. Non-Returnable Items

Certain products may not qualify for return where permitted by law, including:

  • Personalized or custom-made products

  • Products made specifically to the customer's requirements

  • Perishable goods

  • Sealed hygiene or health-related products after the seal has been broken

  • Digital content where performance has begun with the consumer's prior consent and acknowledgment, where applicable

  • Products that cannot reasonably be returned due to their nature

Statutory rights relating to defective or non-conforming goods are not affected by these exclusions.

If you are unsure whether your product can be returned, contact us before sending it.

8. Exchanges

If you would like a different product or variation, please contact our customer service team.

Depending on availability and the circumstances of your order, we may arrange an exchange or ask you to return the original item and place a new order.

9. Refund Processing

Once your returned product is received, we will inspect it and notify you regarding the status of your refund.

Approved refunds will normally be issued to the original payment method used for the purchase, unless another method is required by applicable law or expressly agreed with you.

Depending on your bank, card issuer, or payment provider, additional processing time may be required before the refund appears in your account.

Where statutory withdrawal rights apply, refunds will be handled within the time limits required by applicable consumer law. Where legally permitted, we may withhold reimbursement until we have received the returned goods or until you provide evidence that the goods have been sent back.

10. Original Shipping Charges

Where an EU/EEA consumer validly exercises a statutory right of withdrawal, eligible standard delivery costs will be refunded as required by applicable law.

If you selected a more expensive delivery method than our least expensive standard delivery option, any additional delivery cost may not be refundable.

For voluntary returns outside statutory withdrawal rights, original shipping costs may be non-refundable unless the product was defective, damaged, or incorrectly supplied.

11. Payment Information and Refund Method

Refunds are generally returned using the same payment method used for the original transaction.

We do not normally issue refunds to an unrelated payment account or third party.

Any temporary payment authorization, bank processing period, currency conversion difference, or processing delay imposed by your payment provider is outside our direct control.

If your approved refund does not appear after a reasonable processing period, please first check with your bank or payment provider and then contact us for assistance.

12. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at:

IsabelErrami511@gmail.com

If the order has not yet entered processing or been dispatched, we will attempt to cancel it.

If the order has already been shipped, cancellation may no longer be possible and you may need to use the applicable return or withdrawal procedure after delivery.

13. Refused or Uncollected Deliveries

Customers are responsible for providing accurate delivery information and, where necessary, collecting their parcels within the carrier's specified period.

If a parcel is returned to us because it was refused, uncollected, or could not be delivered due to incorrect information supplied by the customer, reasonable shipping or return costs may be deducted from the refund where permitted by law.

This does not affect your mandatory consumer rights.

14. Frequently Asked Questions

Can I return a product because I changed my mind?
Yes. Eligible products may be returned under our 30-day voluntary return policy, subject to the conditions described above.

Do EU consumers have a 14-day withdrawal right?
Where applicable, EU/EEA consumers generally have a statutory 14-day right of withdrawal for eligible distance purchases.

Where should I send my return?
Contact customer service first. We will provide the correct return instructions and return destination.

How will I receive my refund?
Approved refunds are normally sent to the original payment method.

What if my product arrives damaged?
Contact us promptly with your order number and photographs or videos of the problem so that we can review the case.

15. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or reduce any mandatory rights granted to consumers under applicable national or European consumer protection law.

Where local mandatory consumer law provides greater protection than this policy, those mandatory legal rights will apply.

16. Contact Information

For returns, refunds, withdrawal requests, payment-related refund questions, or other customer service matters, contact:

CA Investment ApS
CVR Number: 41748834
Frederik d. II's Allé 237
Skanderborg Bakker
8660 Skanderborg
Denmark

Email: IsabelErrami511@gmail.com
Phone: +45 52 73 91 46